The ‘New Normal’ kinda sucks

An unbiased, scientific review of life in these United States

My three-year-old iPhone has been acting up. Responding slow, hemorrhaging battery life, the usual.

I have Apple Care (tech support) so I made an appointment at my local Apple Store. It was busy, full of parka-clad Minnesotans chatting with salespeople and examining demo gadgets.

On my arrival, I was greeted and asked to sit at a table near the register. There I sat for more than half an hour, well past my appointment time…